RepDom Travel — safe communication on the platform
Important: All messages between guests and hosts must go through the RepDom Travel platform. This ensures the safety of both parties, allows us to help in disputes, and protects your data.
General Communication Rules
Be polite and respectful in communication
Respond to messages in a reasonable time (we recommend within 24 hours)
Use only the RepDom Travel platform for messaging before, during, and after booking
Provide only accurate information about accommodation, conditions, and prices
Write clearly and specifically to avoid misunderstandings
Prohibited Content in Messages
Threats, insults, humiliation, and aggressive statements
Discrimination based on race, nationality, gender, sexual orientation, religion, or disability
Spam, repetitive unwanted messages, and mass mailings
Sexual or pornographic content
Content promoting violence or illegal activities
Impersonating another user or platform representative
Distributing malicious links or phishing messages
Off-Platform Communication
For your safety, we strongly recommend keeping all communication through RepDom Travel.
It is prohibited to ask guests or hosts to communicate via WhatsApp, Telegram, email, or phone before booking confirmation
It is prohibited to post links to external websites and messengers in messages and listing descriptions
It is prohibited to share personal contact details (phone, email, social media) before booking confirmation
It is prohibited to offer discounts for booking outside the platform
It is prohibited to cancel bookings in order to recreate them outside the platform
Exception: After booking confirmation, the host may share an emergency contact number related to check-in (key instructions, meeting, etc.).
Payment and Finances
All booking payments must be made only through the RepDom Travel platform
It is prohibited to request payment in cash, by transfer, or through third-party services
It is prohibited to request additional fees not listed in the ad
It is prohibited to offer financial schemes or investment proposals
Allowed: Discussion of additional service costs (excursions, transfers) not included in the booking and provided on-site by mutual agreement.
Personal Data Protection
It is prohibited to request copies of passports or IDs through messages (unless required by law)
It is prohibited to collect guest emails and phones for marketing
It is prohibited to share guest contact details with third parties
It is prohibited to use information for purposes unrelated to booking
Rules for Hosts
Respond to booking requests and messages within 24 hours
Provide accurate and up-to-date information about your property
Communicate house rules, restrictions, and features in advance
Inform the guest about changes in conditions in advance
Be ready to answer questions about the area, transport, and infrastructure
Rules for Guests
Carefully read the property description and rules before booking
Ask questions before confirming the booking if something is unclear
Inform the host of your exact check-in and check-out times
Notify the host about any issues during your stay via chat
Respect the house rules set by the host
Anti-Discrimination Policy
RepDom Travel prohibits any discrimination. The following is unacceptable in messages:
Refusing a booking based on race, ethnicity, or nationality
Using derogatory language towards any group of people
Setting different conditions for guests based on their personal characteristics
Posting symbols, images, or statements inciting hatred
Violations and Consequences
When violations are detected, RepDom Travel may:
Warning — for the first minor violation
Content Removal — removal of messages that violate the rules
Temporary Block — restriction of access to messaging
Account Deletion — for serious or repeated violations
How to report a violation:
If you encounter a rules violation in messages, contact our support team via the Messages or email support@repdom.travel. We will review every report and take necessary action.
Monitoring and Privacy
RepDom Travel may review message content in the following cases:
Upon receipt of a complaint from a participant
In case of suspected fraud or security breach
At the request of law enforcement within the law
To resolve disputes between guest and host
We do not sell or share the content of your messages with third parties for advertising purposes.
These rules are effective from the moment of registration on the RepDom Travel platform.